SmartLink Nigeria Service Level Agreement (SLA)

We commit to maintaining a 99.9% core operational uptime across our web portal, mobile access points, and developer REST APIs.

Speed Benchmarks

Airtime and SME data top-ups complete in under 10 seconds. Electricity Disco tokens generate in under 30 seconds. Identity slip downloads generate in under 15 seconds.

Support Escalation Matrix

Priority 1 critical incidents are responded to within 1 hour. Standard queries are resolved within 24 hours.